Privacy

In order to purchase any products, you must be at least 18 yers old.
We reserve the right to call you in receiving large orders.
Client information is only used when necessary and in order to process the customer's order. All information pertaining to client is transferred over Secure Socket Layer connections. We guarantee privacy to all our customers, we assure that no information is made available to any government agencies or additional companies and we are acting as sales agent. Since we are located in Europe, we are not obligated to provide information or data concerning our customers to any government officials. 

Security

To ensure the best security for our customer's, we guarantee that all information is transmitted with the most secure and efficient encryption protocol available, 128 bit SSL. In addition, customer's must provide their credit card ID number, the 3 digit security code on the back of the credit card in order to verify that the credit card being used is in the possession of the customer; a means used to protect our customer from online fraud.

Original Manufacturer Guarantee

All products offered on this website are guaranteed to be genuine and manufactured by the original manufacturer. Our company policy is to assure our customers satisfaction, including quality of our products and services provided. 

Shipping Policy

In accordance with the international postal regulations and standards, packages (cartons purchased) are each shipped separately. As a result, if more than one package (carton) is ordered, there may be more than one delivery date; packages do not always arrive on the same day, though shipped on the same day and may be received in intervals within our guaranteed delivery time period. Furthermore, each package is carefully packaged and sealed in a specially designed box to ensure that no damage is caused to the product.
We ship all over the world. The cigarettes will be delivered by Air Mail Registered, delivery 8 - 21 days. Consignments are duty-free since the declared value and weight are within the prescribed international parameters. The packages are sealed and cannot be opened for postal inspection.

Your complete shipping address is very important. If you fill in an insufficient address your order may be delayed.You can check out your order status using our system (go to contact us ). You'll receive a confirmation and a link for tracking purpose by e-mail 

Disclaimer

The products ordered are only for personal use and should not be resold. We are not to be held responsible for any damages that may be inflicted as a direct or indirect result of the use of our products by the customer or any other party. The customer is responsible for issues relating to the delivery or taxation of their order and the laws applied to them. 
The cigarettes on sale at best.cigarettes-cigars.com can be tax free because they are sold from a BONDED WAREHOUSE. This term is used to indicate goods which are not subjected to taxes in the source country. In agreement with the Swiss Customs Authorities, products are stocked in the free zone of the Swiss Customs. best.cigarettes-cigars.com carries out all the logistic activities here (storage, book format packing, labelling, shipping, etc.).

Since we cannot guarantee that duty tax will not be charged world-wide, in case of request for duty tax, you can:
   - pay duty tax and collect the parcel.
   - reject the parcel which will be returned to us and ask for your money back. See also 
 
Customs Information
The products sold at best.cigarettes-cigars.com are for personal use only and not for resale.
best.cigarettes-cigars.com does not support, imply or suggest in any way the non-payment of federal taxes or individual sales taxes.
A customer who purchases tobacco and/or alcohol products from foreign companies becomes the importer. It is the importer's responsibility to assure that the products comply with import regulations.
best.cigarettes-cigars.com suggests consulting with your local tax office. As the buyer / addressee, you are fully liable for the importation of the products purchased on this site. Products sold by the seller are under customs bond. When the buyer purchases the products he/she officially instructs the seller to ship the products on his behalf to the destination provided by the buyer.
The shipment of tobacco products is legal in the USA, according to the Universal Postal Convention dated September 15,1999. United States,Switzerland and Germany are among 189 member countries, which consent the provisions of this international law.
Purchasing duty-free or tax-free cigarettes may not be approved by your local authorities. The buyer may not abide by various U.S. state, federal law or international law.Attention U.K. customers : we are registering some problems in shipping to U.K.; some parcels are seized from Customs.We are not responsible  and you have no title to claim for this event. In shopping on our site you declare to know this problem and you have no right to ask refund or claim in this event.We cannot be considered responsible of anything in this event.
By ordering and checking the agreement box of our website you declare that you have read, understood, agreed, and accepted the terms and conditions of this document.

Delivery Info :
The cigarettes will be delivered by French or Deutsche Post certified mail. Consignments are duty-free since the declared value and weight are within the prescribed international parameters. The packages are sealed and cannot be opened for postal inspection.

Shipping time and Costs : $ 4 per 1 carton for shipping worldwide.

Your order will be processed and shipped within 48 h.